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Stranded at the airport for 10 hours now. Flight after onboarding was cancelled and after us fighting for our right and pleading after 7 hours they rescheduled us in another flight for next day promising us hotel stay. The staff was super rude, irresponsible and had no...
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1.0
Bruxelles, Bruxelles
#1326778
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Brussels Airlines - Lied to and ripped off !!!!!

To keep is short , we were stuck in the airport for over 50 hours until we were told to get ourselves home and simply claim the costs back . Now we’re home the airline is refusing to cover our costs . We lost nearly 3 days and just under £2000 . Avoid using this airline if at all possible.
1.0
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Exchange, Refund and Cancellation Policy
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Marston Green, England
#1239805
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I purchased a ticket with a cancellation insurance. Due to documented personal challenges I cannot attend the flight. Instead of doing as other companys like Qatar Airways does immediately: returning the money and giving and excellent customer service, these cheap...
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2.3
#1172784
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Brussels Airlines = Lack of good Customer Service. Unfortunately, my problems were compounded by a similar lack of service at Brussels Airport and then again by Swissport Baggage Handling and their transport agents in Barcelona. I flew from Abidjan, Ivory Coast to...
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1.7
I liked
  • Very little
I didn't like
  • Customer service
  • Terrible passenger services at brussels airport
#1155672
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I travel from USA to see family from Denmark for visiting member very ill for a week and my luggages was delay four days without personal belongs is a worse nightmare I never experienced it !!! contact Brussel Airlines agent promised and asking for my personal Bank...
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1.9
Zaventem, Vlaanderen
I didn't like
  • Broke promises not at my fault
#1145179
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First of all let me say that my wife and i travel from our home in the caribbean to africa at least 8 times per year between us. we decided to use brussels airlines for this trip what a mistake! On boarding your flight in Accra Ghana the first thing we noticed was a...
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1.9
#1090575
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I bought a Light & Relaxed ticket in case I needed to do a cancellation. That was the case, but I had to call to Brussels because there was no way of canceling just one way. Afterwards, they stated I'd have to wait weeks for them to proceed my refund (which I paid...
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1.0
Bruxelles, Bruxelles
#1059928
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Short Review on February 13, 2017

What do you expect from a company with irresponsible staff. One *** wont even take responsibility for his child and lives a double life. Was married to someone there and yet fathered a child in Africa and wont support the child even after DNA exposed him
#1007547
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Brussels Airlines Baggage Policy Review

The airline with the worse customer service , all you get is a email I'd to send them an email on your issue and you would never hear back .they delayed my bag on a Christmas trip to Rome and been a month all I keep doing sending reminders with no response
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#997910
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Contact Brussels Airlines

Mailing Address:
Brussels Airlines SA/NV
100-102, Avenue des Saisons, box 30
Brussels, 1050
Belgium
Phone:
+ 322 723 2362
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Brussels Airlines Products and Services

i also will never fly with this airline again, after over 100 sucessful flights with different airlines this the first time i have lost my baggage and the lack of information is utterly deplorable. I Also travelled from Manchester to Mosccow and on sitting on tarmac...
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#977169
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