Avenue des Saisons 100, 1050 Bruxelles, Belgium
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I bought a Light & Relaxed ticket in case I needed to do a cancellation. That was the case, but I had to call to Brussels because there was no way of canceling just one way.

Afterwards, they stated I'd have to wait weeks for them to proceed my refund (which I paid extra for). However,my problem is with Customer Service, because I needed the modified invoice. There is no Customer service per se unless you call Brussels. The webpage is just a set of generic guidelines that do not cover half your needs (e.g.

apply for invoice, if you are not a company) and most of the forms you can fill fail more often than not. They don't have any email, of course...

Review about: Brussels Airlines Customer Care.

Reason of review: Poor customer service.

Preferred solution: My modified invoice via email.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like