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Customer service
Exchange, Refund and Cancellation Policy
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The Brussels airlines lost and damaged my luggage. I got it in 2 days time after arrival but asked for compensation. Twice I sent e-mail to customer service and spend a fortune on phone calls.When I called customer service , they always referred me to the customer service on-line and advised me to fill out the form, which I did. Three months are gone, no response from their customer service. I am gutted with their childish behaviar and humiliated! Now, I am trying to reach a higher instance. I believe it is not fair. Never fly again.

Flight date: 02/08/2016

Flight number: SN 2184

Departure airport: Manchester

Arrival airport: Moscow

Reviewer is in unhappy mood. charm855 stated that there is a room for improvement of i did not like. Please immediately contact the author of this review to discuss poor customer service of brussels airlines baggage policy and associated monetary loss in the amount of $500. Brussels Airlines needs to issue a full refund according to poster's claims.

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Anonymous
#1304898

Spot on! This airline treats its customers appallingly! I have been in contact with their complaints/damage department for 6 months, dozens of emails, only to get the run-around over and over again.

They are required under the Montreal Convention, to which they are signatories, to make good any damage....and they treat it like a joke.

Dont give up!

Keep at them, use Facebook, whatever....

But

Dont fly with them again!

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