Not resolved
Customer service
Exchange, Refund and Cancellation Policy
1 comment

The Brussels airlines lost and damaged my luggage. I got it in 2 days time after arrival but asked for compensation. Twice I sent e-mail to customer service and spend a fortune on phone calls.When I called customer service , they always referred me to the customer service on-line and advised me to fill out the form, which I did. Three months are gone, no response from their customer service. I am gutted with their childish behaviar and humiliated! Now, I am trying to reach a higher instance. I believe it is not fair. Never fly again.

Flight date: 02/08/2016

Flight number: SN 2184

Departure airport: Manchester

Arrival airport: Moscow

Product or Service Mentioned: Brussels Airlines Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: I did not like.

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Spot on! This airline treats its customers appallingly! I have been in contact with their complaints/damage department for 6 months, dozens of emails, only to get the run-around over and over again.

They are required under the Montreal Convention, to which they are signatories, to make good any damage....and they treat it like a joke.

Dont give up!

Keep at them, use Facebook, whatever....


Dont fly with them again!

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