The Brussels airlines lost and damaged my luggage. I got it in 2 days time after arrival but asked for compensation. Twice I sent e-mail to customer service and spend a fortune on phone calls.When I called customer service , they always referred me to the customer service on-line and advised me to fill out the form, which I did. Three months are gone, no response from their customer service. I am gutted with their childish behaviar and humiliated! Now, I am trying to reach a higher instance. I believe it is not fair. Never fly again.
Flight date: 02/08/2016
Flight number: SN 2184
Departure airport: Manchester
Arrival airport: Moscow
Product or Service Mentioned: Brussels Airlines Baggage Policy.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: I did not like.