The Brussels airlines lost and damaged my luggage. I got it in 2 days time after arrival but asked for compensation. Twice I sent e-mail to customer service and spend a fortune on phone calls.When I called customer service , they always referred me to the customer service on-line and advised me to fill out the form, which I did. Three months are gone, no response from their customer service. I am gutted with their childish behaviar and humiliated! Now, I am trying to reach a higher instance. I believe it is not fair. Never fly again.
Flight date: 02/08/2016
Flight number: SN 2184
Departure airport: Manchester
Arrival airport: Moscow
Reviewer is in unhappy mood. charm855 stated that there is a room for improvement of i did not like. Please immediately contact the author of this review to discuss poor customer service of brussels airlines baggage policy and associated monetary loss in the amount of $500. Brussels Airlines needs to issue a full refund according to poster's claims.