Moody, Alabama
Not resolved
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p/s this is my second letter and the last before I seek professional help for this problem.

Gode Mbungu et *** Mbungu Mwanda

Flights # SN 358

Dear Sir or Madame

On July 16 2016 we purchased two tickets to Congo Kinshasa, from Traveler help desk, one round trip and the second return one way. The return date was August the 12th. During the day, we proceeded to weight our baggage's, where we find out that my brother a Canadian resident needed a visa for the second stop. We decided to change the itinerary for one stop flight which cost us $2100.00 dollars. we arrived promptly two hours before the flight at the Airport. At the check-in, the Brussels airline agent couldn't find the changed route in the system claiming the ticket wasn't confirmed at the time of purchase by the Traveler help desk. being desperate, we call Traveler Help desk and passed the phone to your agent right there at the Ndjili FIH Airport. They spend a significant amount of time troubleshooting for solution but in vain. We missed our flight independently of our will. The traveler help desk agent suggested an other flight for the next day at the cost of $ 1800.00 left without a choice we paid that amount just to get out of Africa to avoid more troubles. Finally, we end up paying three times for a single trip ($ 2600.00, $ 2100.00, $ 1800.00 ) We are asking first, full reimbursement for the unused ticket. second, compensation for the pain, stress, agony, suffering, all the troubles we went through ( long distance telephone charges trip from Airport to the hotel, taxi fair etc... ) All that, caused by the incompetency of your services. I really hope you understand the troubles I've been through and still in and find a way to resolve this matter as soon as possible. Looking forward to hear from you in a brief delay.

Thank you

Gode Mbungu

Product or Service Mentioned: Traveler Helpdesk Flight Booking.

Reason of review: Problem with delivery.

Monetary Loss: $5000.

Preferred solution: full refund and compensation for our troubles .

I didn't like: Diabolical.

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Dear Mr and Mrs,

I would like to ask a question; How much money do Brussels airlines give to the passenger when they candelled the flight.

and what happen for the reclamation?

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