Brussels Airlines

I booked a round trip from Cameroon to Canada. Booking Ref: RPN6V4 by springboard travel agency.

On my return to cameroon, my flight was cancelled due to strike conditions in Belgium. I was only given 2 meal tickets of $15 each & 1 night hotel. Transportation to hotel was handled by me, lunch and dinner for 2 days. 2nd day at my place of lodging was paid by me, because flight was still canceled the following day due to the same reason.

Used Uber several times. I have all receipts. My business meeting has been cancelled and has caused my business partner 3 days in hotel lodging and feeding back in Cameroon. I have all receipts and proof.

I will like to politely ask for a reimbursement.

I am hereby filing for a claim and i will have my lawyer contact air Brussels if this is not addressed accordingly. I will be expecting you to call me or email me on this subject matter.

After almost one year of having lost our luggage on a Brussels airlines flight we are still fighting to pe paid the indemnisation due to us by law and are receiving the below message from the company!!! Concerned passengers: Francoise Konga

Dear,

I regret to learn the inconveniences encountered following the delay to your promised payment.

Please accept my sincerest apologies on behalf of Brussels Airlines.

In order for me to process your file further, I will need to follow up with the relevant department. Once I have more information, I will complete your file and revert to you the soonest.

I thank you for your cooperation and patience.

Kind regards,

Elizabeth Gates

Customer Relations agent | Customer Relations

Je vous écris par ce que le 04 juillet 2023 vous m'avez refusé l'embarquement alors que mon grand frére s'est démerdé pour m'acheter ce billet en ligne et je devais partir au Canada pour mes études. Comme motif vous m'aviez simplement dit que je ne pourrais pas faire deux escales, j'étais d'accord mais vous n'avaez même pas essayer de changer mon billet un de vos agents m'a juste remis un numèro de téléphone qui n'a jamais marché.

L'autre point deçevant est qu'on a faite la réclamation en ligne depuis lors silence radio.

Vous pouvez continuer à faire sourde oreille mais sachez que cette acte est la pire de mes expériences de voyage. Vous pouvez bien voir mes références avec le numéro de dossier M34OEE

Brussels Airlines mistakenly logged me as a "no show" on my outbound flight and consequently cancelled my return flight. I found this out via email when I switched on my phone shortly after landing.

My short break in Brugge was marred by the stress and worry this caused me. I made a total of 16 phone calls to their call centre in India, each time having to go through the whole process again, arguing that I HAD taken my flight, I was calling FROM Belgium, had the stamp in my passport to prove it, etc. I cried, I begged for help, was promised countless times that someone would call me back, no-one did. On the morning I was due to fly home, I took to Facebook Messenger to ask for help.

I was told I had to make my own plans to get home. After three hours of arguing with the representative there, my flight home was finally reinstated, leaving me with a mere four hours to relax enjoy the rest of my stay. I did get a call back from Customer Services - three days after I arrived home! I have launched a formal complaint via their website, their initial reply was that all was OK because they reinstated my flight, and that, in future, if I needed urgent help I should ring their Customer Services!

They completely ignored the fact that I had told them that I'd indeed rung them 16 times during my 2½ day stay and no help was forthcoming. Their representatives appeared to have difficulty with comprehension, and quite a few had poor English and accents that were difficult to understand.

I have since lodged another official complaint and have stated that I will be claiming compensation. Apart from the Auto-generated reply, this complaint is being ignored, despite my sending several further emails asking for a response.

Kindly refer to booking reference # 3ODGTD

Travelers' names: Daniel Ofori Asante and Freda Akua Aning Yebo

Destination: Accra to Brussels to Toronto

Date of Travel: 22 August 2023

Return date: 13 September 2023

Ticker purchase from: BENEPLACE (Flight confirmation #KQADSK)

Upon checking in online prior to our departure from Toronto Airport to Accra, we reached the airport to weigh our bags. We were informed that we could not load our bags because the time for baggage loading had passed.

We were given two options;

1.

To board without our bags

2. To be taken us off the flight.

We took the option 2 because we could not leave our bags behind. We had to rebook and was subsequently charged an extra USD776 per passenger (USD1,552 in total).

Our new date of departure was 19th September 2023.

We feel Air Canada did not treat us fairly since at the time we had gotten to the airport, we had checked in and it was not even boarding time.

The extra USD1,552 paid for the rebooking has been very harsh on our pockets.

We are humbly requesting for a refund of that amount. We shall be glad to provide further details if your required.

Thank you and awaiting a positive response.

Daniel Ofori Asante

Travelled from Marseille airport to Copenhagen on 4th January. Checked in Baggage at 6.10 in the morning.

Arrived at Copenhagen via Brussels but no bag arrived. It is now 8th February and still no bag. Customer Service number given to me rings in India - they don't have a Clue - read off a prepared script. Last contact from 'Brussels Airlines' was 6th January, over a month ago.

Since then no update about my bag. This is the worst airline ever, and I won't recommend it to anyone. They have farmed out all of their services to handling agents, even in Brussels, no one takes responsibility - despicable, yet we are told that they are at the 'Heart of Europe' - Shame on you, Shame, shame. You do not deserve any acolades let alone to fly anywhere.

You have no respect for customers. I will be writing to the EU Commission, IATA and all Airport regulators concerned.

I will also pursue legal action for my case which has still not turned up. You should be sanctioned.